SmallBizGenius Analysis
Bass Pro Shops receives mixed feedback, with many customers praising the in-store experience and product selection, while others report significant issues with online orders and customer service. The negative experiences often overshadow the positive aspects, leading to a low overall Trustpilot rating.
Category Breakdown
Scores based on analysis of 272 recent reviews
Customer Service
3.5/10Many reviewers express dissatisfaction with Bass Pro Shops' customer service, particularly regarding online orders. Common complaints include long wait times, unhelpful representatives, and a lack of response to emails and inquiries. For example, one reviewer stated, 'Customer service is absolutely ridiculous. They only ship via usps and FedEx the worlds worst shippers that have ever existed.'
42 reviews mention thisOnline Ordering & Shipping
4.0/10A significant number of reviewers report problems with online orders, including delays, cancellations, and incorrect shipments. Many customers also complain about the use of USPS and FedEx as shipping partners, citing frequent delays and mishandling of packages. One reviewer noted, 'Great physical store but worst online purchasing experience ever.'
38 reviews mention thisIn-Store Experience
8.5/10Several reviewers praise the in-store experience at Bass Pro Shops, highlighting the immersive environment, large fish tanks, and helpful staff. These positive experiences often contrast sharply with the negative feedback regarding online orders and customer service. For instance, one reviewer said, 'I love the GINORMOUS fish tanks! The environment has such an amazingly outdoorzy, rustic feel to it!'
20 reviews mention thisProduct Availability
5.0/10Some reviewers express frustration with the lack of product availability, particularly for popular items like ammunition. Customers report visiting stores or checking online only to find that items are out of stock. One reviewer complained, 'How can Bass Pro be out of basically all standard waterfowl shotgun ammo?'
10 reviews mention thisReturns & Refunds
4.5/10Several reviewers mention issues with returns and refunds, including mistakes in refunds and difficulties processing returns for online purchases. Some customers also report having to pay for return shipping. One reviewer shared, 'Returned dog items at Bass Pro Rossford Ohio. And realized when I got home there was a mistake on my refund.'
8 reviews mention thisEmployee Treatment
2.0/10A few reviewers who claim to be employees or former employees report poor management and unfair treatment of staff. They cite a lack of incentives, praise, and accountability. One reviewer stated, 'It’s absolutely the worst management I’ve ever worked for. I can’t express enough how much the employees are not treated fairly.'
4 reviews mention thisPros & Cons
What Customers Love
"I love the GINORMOUS fish tanks! The environment has such an amazingly outdoorzy, rustic feel to it!"
"Cheryl was so pleasant she got a hold of someone to help me find a different pair there weren't many. found a pair Cheryl was very helpful."
"I've been buying here for years! Always got service and quality products"
"Tevava Dupiessis (991404) was interested in helping me buy sandals and then I did."
"Frist of all we bought a pontoon boat from the Roeville store and the experience fantastic."
Common Complaints
"Brutal online customer service. Customer service takes forever to answer the phone and sometimes they just don’t. They do not reply to emails at all."
"Ordered product online and they attached incorrect delivery label. Spoke with customer service to correct it. They updated fedex and reprinted the label and got it wrong again."
"How can Bass Pro be out of basically all standard waterfowl shotgun ammo. This is not the first time either."
"Tried to purchase a ATV thru there website 10,000 but there web site is so screwed up was on it for 2 hrs trying to get one."
"Cashier DEMANDED a phone number !: I went to the store to buy a fishing reel..... and the guy in that department was great. BUT when I checked out, the cashier demanded that I give her my phone number in order to get a reciept for my purchase! DEMANDED!"
Common Questions About Bass Pro Shops
Answers derived from customer review patterns
Is Bass Pro Shops legit and trustworthy?
Bass Pro Shops is a well-established retailer, but customer reviews indicate a lack of consistency in service, particularly with online orders. While many customers have positive experiences in physical stores, a significant number report issues with online order fulfillment, shipping, and customer service. The negative feedback raises concerns about the reliability of Bass Pro Shops for online purchases. Small businesses should carefully weigh the potential risks before making large or time-sensitive orders online.
Based on 45 reviewsDoes Bass Pro Shops have good customer service?
Based on the reviews, Bass Pro Shops' customer service is a major point of concern for many customers. Numerous reviewers report long wait times, unhelpful representatives, and a lack of response to emails and inquiries. The negative sentiment surrounding customer service is particularly prevalent for online orders. While some customers may have positive interactions, the overall trend suggests that Bass Pro Shops' customer service is inconsistent and often inadequate.
Based on 45 reviewsIs Bass Pro Shops worth it for small business?
Whether Bass Pro Shops is worth it for small businesses depends on their specific needs and risk tolerance. If a business primarily needs to purchase items in person from a local store, Bass Pro Shops' wide selection and immersive environment may be appealing. However, if a business relies on online orders and timely delivery, the numerous complaints about shipping delays, order cancellations, and poor customer service suggest that Bass Pro Shops may not be a reliable choice.
Based on 45 reviewsWhat is Bass Pro Shops' return policy like?
The reviews provide limited information about Bass Pro Shops' official return policy, but some customers report difficulties with returns and refunds. Several reviewers mention having to pay for return shipping, and others describe mistakes in refund amounts. One reviewer noted a lengthy processing time for a return. It's advisable to carefully review Bass Pro Shops' return policy on their website before making a purchase.
Based on 45 reviewsWhy are customers complaining about Bass Pro Shops' online shipping?
Customers frequently complain about Bass Pro Shops' online shipping due to delays, incorrect shipments, and the use of USPS and FedEx. Many reviewers report that orders advertised with '2-day shipping' take significantly longer to arrive. Some customers also mention receiving the wrong items or experiencing damage during transit. These issues contribute to a negative perception of Bass Pro Shops' online ordering process.
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